Joblist

Customer Service Engineer

• Troubleshoot, identify, and resolve problems with electronic equipment or software remotely or in a customer setting. (Handling customer complaints)
• Analyze non-conforming products. Recommend technical and product solutions to customers and internal teams.
• Work directly with customers to answer technical and product questions, including during sales meetings.
• Analyze trends in issues and products while tracking resolutions, product failures, and need for customer support.
• Transform customer issues into improvements for products and information for customers.
• Lead cross-functional teams through the 8D process to identify the root cause of failures.
• Creating 8D reports: solving problems from the process and eliminating them in the future.
• Create action plans according to customer claims.
• Creating KPI reports according to customer complaints.
• Communication with foreign managers and clients (VW, Audi, Skoda etc.)

Quality Engineer

Fujikura Automotive Europe - Chisinau

• Analyze non-conforming products.
• Create action plans. Generate a specific plan for improving the business with external suppliers and customers. These plans are usually generated every month.
• Experience with interpreting engineering drawings and creating inspection methods and technical specifications.
• Read different technical drawings and 3D models of wires harnesses.
• Create action plans. Generate a specific plan for improving the business with external suppliers and customers. These plans are usually generated every month.
• Experience with interpreting engineering drawings and creating inspection methods and technical specifications.
• Read different technical drawings and 3D models of wires harnesses.
• Implementing methods to inspect, test and evaluate products and production equipment
• Ensuring that products adhere to quality standards
• Preparing reports by collecting, analyzing and summarizing data.
• Working according to deadlines for the delivery of products.
• Training and managing production line staff in production practices and quality assessment of goods.
• Tracking products through the manufacturing process to guarantee that each part of the process is correct.
• Performing detailed and recorded inspections of final products so the products are up to industry and company standards.
• Eliminating products that are not up to standards and finding the reasons for product problems.

Quality Systems Specialist

Fujikura Automotive Europe - Chisinau

• Focusing on the maintenance of the Quality Management System (QMS) to ensure compliance with regulatory, quality, company policies, and manufacturing requirements.
• Create action plans according to the weak points of the company.
• Participated in 4 IATF certifications.

Near East University

Faculty of Economics and Administrative Science Superioare

Bachelor of Science in Banking & Finance

Near East University

Faculty of Economics and Administrative Science Magistratura

Masters degree in Marketing Management

Hobbies: Sports (running, football, judo) Reading Foreign languages