Joblist

Spa Project consultant

Hilton Hotel –Kazakhstan, Almaty

Consulting owners for spa project construction. Working close with construction team (spa project designer, sound system team, emergency system team, installing pool system team, choosing concept and facilities, spa equipment and linen, preparing critical pass list, working close with spa product suppliers, develop spa menu and operational manual.

Spa Director

Rixos Hotel

Develop Spa’s Marketing Strategy and ensure a consistent image is being portrayed.
Prepare budget.
Create ongoing in-house and outside promotions and activities to stimulate sales, staff and customers.
Maintain professional relationships with suppliers and providers.
Anticipate, identify and ensure customer needs are being met in the best possible way.
Monitor customer satisfaction with surveys, focus groups and comment cards.
Guide staff to become caring problem solvers, cooperative, accommodating and fair.
Manage inventory effectively; follow purchasing standards; ensure compliance. Control ongoing service and product margin analysis to ensure profitability.
Developing team member’s skills.
Spa 2200-meter square, steam rooms ,2 saunas, indoor swimming pool, GYM, 2relaxing areas,7 massage rooms,2 scrubbing rooms, aerobic room, terrace, Turkish Bath, vitamin bar.

Spa Director

Divan Hotel

Consulting SPA construction team and property owner to make a decision on the spa facilities.
Create Spa Standards, rules, regulation and job descriptions.
Preparing annual budget.
A detailed critical path is being followed to ensure all stages of development are on time.
Purchase equipment and SPA products for treatments.
Hiring and training spa team, developing Departmental Operation Procedures and Menu of treatments and services.
Spa 2000 meter square2 separate areas (male, female)- 2 steam rooms ,2 saunas, indoor swimming pool, GYM, 2relaxing areas,6 massage rooms,2 scrubbing rooms, aerobic room, terrace, vitamin bar.

Spa manager

Dedeman Hotel

Consulting SPA construction team and property owner to make a decision on the spa facilities.
Purchase equipment and SPA products for treatments.
A detailed critical path is followed to ensure all stages of development are on time.
Hiring and training spa team, developing Departmental Operation Procedures and Menu of treatments and services working closely with the main office and following all procedures to be up to Brand standards levels.
Spa 2200 meter square (steam room, sauna, indoor swimming pool, GYM, 4 massage rooms, relaxing area, Turkish Hammam, aerobic & spinning room, vitamin bar)

Spa Project consultant

Dedeman Hotels And Resorts

Consulting SPA construction team and property owner to make a decision on the spa facilities.
A detailed critical path is followed to ensure all stages of development are on time.
Purchase equipment and SPA products for treatments.
Hiring and training spa team, developing Departmental Operation Procedures and Menu of treatments and services working closely with the main office and following all procedures to be up to Brand standards levels.
In the first month after opening achieved the half of the revenue, which was revenue target until the end of the year.
Spa 3000 meter square-3 steam room, 3 saunas, indoor swimming pool, Jacuzzi, GYM, 5 massage
rooms, relaxing area, 2 Turkish Hamman, aerobic & spinning room, vitamin bar, terrace

Health club & Spa manager

Dedeman Hotels & Resorts

Consistently outperformed hotel revenue targets and improved year-on -year profitability.
Generated a Revenue Growth by over 300% in less than 24 months.
Developed expansion strategy for both treatment offerings and facility. Designed two new treatment rooms, added sauna and Jacuzzi areas, and supervised construction in coordination with Engineering Department.
Developed Spa Brand and Services standards, which were adopted and implemented throughout Dedeman Hotels & Resorts International Group.
Introduced New Spa treatments and packages. Enhanced offering including: Reflexology, Body Wraps & Scrubs, Hot Stone Therapy, Scalp Treatments, and Herbal Treatments.
Increased Health Club annual memberships by over 1500% and launched a new corporate membership program. Enhanced Health Club offering through the introduction of personal trainers and improved amenities in the fitness center.
Created all marketing collateral (brochures, signage, etc.) and oversaw all aspects of print production from design to copy.
Implemented enhanced systems including financial reporting, booking, and reservations.
Lead both the marketing and promotions efforts including cross-sell opportunities with local businesses within tourism sector.
Sourced and managed all vendor relationships.

Spa coordinator

FOUR SEASONS HOTEL

Consistently achieved sales objectives for up selling to the Spa clients
Responsible for client satisfaction and maintaining Four Season standards
Managed product displays

University Perspectiva Internationals

Hotel services & Turism Высшее

Hotel Management