Joblist

Training manager

Media Rotana Hotel

Responsibilities:
 Analyse the property’s Learning & Development needs;
 Organize and conduct new colleagues’ on-boarding activities;
 Conduct Off-Job Training programmes to colleagues in Populations 3 and 4 and coordinate regional courses where applicable.
 Assist in the selection and development of interns and work experience placements
 Ensure that Management Colleague Development records of are kept updated
 Prepare the monthly calendars and reports in a timely manner
 Prepare the annual calendar (Off Job trainings) in a timely manner
 Updating & monitoring L&D data baze as needed
 Attending morning briefings as needed
 Issue the required certification for colleagues who attended and completed corporate training programmes..etc
 Following and sharing LD Polices to the required Departments
 Monitoring on line rating on Trip advisor, booking.com,
 Following Hotel Polices as required
 Attending LD & HR meetings.

Front Office Team Leader

Media Rotana

Responsibilities:
 Assisting guest and Reservation Department with confirmations, room need requests, and questions.
 Knowledge of hotel products, services, hours of operation and other information as requested.
 Knowledge of loyalty programs Rotana Rewards Exclusive, Rotana Rewards Select.
 Greeting guests warmly and perform registration procedure.
 Provide guests with appropriate room assignments, room keys, directions to the room, facilities of the hotel and offering up-selling when appropriate.
 Assist guest with issue and complaints, with empathy and focus on guest satisfaction, use team leader and managers support when necessary.
 Verify payment for stay including incidental costs by obtaining credit information.
 Monitoring high balance of the guest.
 Receiving and posting payments by cash, credit cards, cheques… ect to guest accounts as designated.
 Facilitate guest departures providing accurate statements and ensuring guest satisfactionand collecting all payments due.
 Conducting site inspections for potentials guest as per requirements (hotel rooms, conference halls, restaurants, business center etc)
 Assisting Front Desk Agents as needed(handling guest complaints, upgrading guests as per the RRE, monitoring FDA’s & guest interaction)
 Posting payments/closing PM as per requirements
 Conducting Briefings if required to every shift
 Shift feedback to Front desk Managers & Front Desk Director

Guest Service Agent

Sheraton Jumeirah Beach Hotel

 Greets guests in a warm and friendly manner using focus skills and personalized service.
 Registers guests into hotel following established procedures, working in coordination with other employees or departments as required to ensure 100% guest satisfaction.
 Processes payments "Fast and Flawlessly" following established procedures
 Informs guests of shows, facilities, services and room amenities available.
 Knowing of Opera system.
 Knowing of the loyalty program of Starwood Preferred Guest.
 Graduation of the trainings programs on www.one.starwoodhotels.com

Manager Hotel Zimbru

FC Zimbru

 Hotel activities.
 Responsible for reception activities, customer requirements, advertising.
 Positive and upbeat approach to employee relations.
 Handling & resolving guest complaints.
 Concluding and negotiating contracts with national and international companies, travel agencies (site inspection of hotel facilities) etc.
 Making the reports for Police department, Immigration, Bureau of Statistics, etc.
 Organizing site inspection of hotel facilities for potentials clients.
 Organizing conferences, seminars, coffee breaks as per the guest requests..ect.
 Ability to ensure proper selection, training, motivation and counseling of all employees
 Certificate Holder - category A, Hotel Services. – by National Associations of travel agencies of Republic of Moldova
 Excellent eye for details can carry out actions to improve the appearance of the property, and employees as well as establish relevant actions that meet guest's expectations.
 Positive and upbeat approach to employee relations and guest complaints.
 Remarkable ability to ensure proper selection, training, motivation and counseling of all employees.

Consultant Officer

Ministerul Culturii si Turismului

 Analyze the tourist activity in the Republic of Moldova
 Analyzed data from entry points and creating reports of tourism in the Republic of Moldova
 Collaborated with the internal divisions of the Ministry of Culture and Tourism and their subordinate divisions to gather data for marketing and statistical analysis
 Maintained files on market data, statistics, and contracts for the Ministry of Culture and Touris

Consultant Officer

Department of Tourism Development

Consultant officer,Authorization and Control Division
 Analysis and classification of the hotels registered in Republic of Moldova
 Monitored and reported on tourist services, classification criteria for hotels, legislation observance of the applicable laws, and travel agency monitoring.

Institutul de Studii Aplicative Integrate

Facultetea Drept Superioare

Drept Economic

Group Training Techniques

Media Rotana Hotel

How to create and conduct group trainings

Interviewing & Selection Skills

Media Rotana Hotel

How to conduct interviews, how to select candidates for the right positions

Destination LeaderShip Programme

Media Rotana Hotel

How to enhance the leadership skills as work place

On Job Training

Media Rotana Hotel

How to conduct trainings for the colleagues at the work place(department)

Managing Colleague Development Programme

Media Rotana Hotel

How to motivate and develop colleagues knowledge at work place

On Stage

Media Rotana Hotel

Public Speaking knowledge

Managing People Performance Programme

Media Rotana Hotel

How to monitor colleagues performance at work. How to conduct one on one meeting, how to provide constructive feedback.. etc

First Aid

Media Rotana Hotel

Basic First Aid training