Joblist

App Store App Review Analyst

Apple Inc.

Experience and Achievements
Conducted app reviews, investigations, and escalations, ensuring compliance with internal policies and external regulations.
Identified and addressed critical issues impacting the safety and integrity of the App Store, including fraud and abuse, in order to protect users and developers.
Worked on iOS launch projects, contributing to the successful rollout of major updates.
Managed complex cases related to sanctions and export compliance, partnering with legal teams to ensure adherence to U.S. regulations and maintaining compliance standards.
Collaborated with government affairs, medical, legal, and executive teams to resolve high-stake issues, including those related to COVID-19 and the war in Ukraine.
Communicated goals, progress, and roadblocks clearly to stakeholders and team members, ensuring alignment and progress on key initiatives.
Worked cross-functionally with teams to identify and combat fraud and abuse, reducing risks across the App Store ecosystem.
Served as a Subject Matter Expert (SME) for Eastern European language groups and markets, leading language syncs and keeping the team informed on the latest developments, events, and news.
Monitored media coverage and flagged potential PR risks to the PR team, providing timely updates on issues that could affect the reputation of the App Store.
Utilised policy knowledge and product expertise to influence the revision of internal app review policies and processes, ensuring they remained relevant, effective, and compliant with regulatory standards.
Delivered fact-based communications, adapting messaging based on the audience.

Skills:
Critical thinking and exceptional problem-solving abilities
Communication and presentation skills, with a strong ability to deliver fact-based, audience-tailored messages
Expertise in policy enforcement and compliance strategies
Strong collaboration with cross-functional teams to tackle fraud, abuse, and regulatory challenges
Proven experience in handling sensitive and confidential information with integrity and discretion
Analytical mindset with the ability to break down complex problems and drive solutions
Ability to thrive in fast-paced, ambiguous environments and make decisive choices under pressure


Apple Product Verification (APV) Specialist

Apple Inc.

Managed the activation of locked devices by conducting detailed analysis of documentation and invoices, identifying potential fraud indicators, and mitigating risks.
Reviewed and vetted legal documentation, investigating complex cases and trends as a key member of the Fraud Prevention team.
Contributed to the enhancement of departmental tools by actively testing and providing feedback, driving continuous improvement in fraud detection capabilities.
Proactively managed and followed up on escalations, collaborating with engineers and internal teams to resolve issues quickly and maintain operational efficiency.
Trained new hires and improved support processes, ensuring team members were equipped to handle complex fraud prevention tasks.

Worldwide Sales Planning & Operations (WWSP&O) Analyst

Apple Inc.

Supported internal employees and partners with internal systems, tools, and apps.
Conducted root cause analysis, user acceptance testing (UAT), and new hire training.
Improved support processes

Customer Meeting Service (CMS) Associate

Eli Lilly

Prepared and issued contracts, orders, documents, and invoices.
Provided administrative support and customer service to healthcare professionals.