COMPANY: Foreign company specialized in software solutions for market research and mystery shopping RESPONSIBILITIES: Ensure that clients know how to use the services, provide assistance and support if necessary; Effectively interact with other departments within the company in order to be briefed and correct ensuring all aspects to the point of account manager handover. Be willing to lead cross functional team training based on best practices associated with the software as it pertains to your experience based on customer implementations. Project managing, developing timetables and setting deadlines for clients and the Checker internal team. Responsible to support all requests for assistance in a timely manner. Responsible for diagnostic and troubleshooting work. Drive product road map strategies that enable faster implementations and also drive ease of use for the customer. Responding to requests from the Checker management in an efficient and timely manner Support clients' representatives providing valuable guidance around operations and optimization of the application through quality service delivery and by utilizing CRM and Support Tickets systems. Co-work with development management team to improve system design, development process, account management. Working with other colleges team members to develop suitable course content Coordinate new customer implementations, providing effective training to maximize use of the software Support clients' representatives providing valuable guidance around operations and optimization of the application through quality service delivery; Actively seeking to provide more benefits to portfolio by the services offered. Full-time schedule: 9.00 - 18.00 (Monday-Friday) EDUCATION AND EXPERIENCE: Bachelors Degree; Fluent English: good spoken and written communication skills; French or German: good spoken and written communication skills (will be a plus); Experience in customer support (will be a plus); Good technical orienta...

regiune Moldova Chișinău mun. Râșcani