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Customer success manager

До 2-х лет
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Кишинёв мун.

Retently, a successful business with offices in Chisinau, Moldova and San Francisco, USA is looking to expand its team by hiring a Customer Success Manager to join our team. You would be working to acquire new customers, support existing customers and make them become successful by using Retentlys product. Responsibilities: Respond to pre-sales inquiries in a timely manner Maintain high customer retention, customer satisfaction and monitor customer complaints if any Analyze customer behaviour and product usage . Keep records of all Customers suggestions and complaints if any Use consistent follow-up email templates to onboard and setup new customers Qualify new users via phone calls/email/social media and schedule product demos Qualify inbound leads via phone calls/email/social media and schedule calls/demos Daily lead development with research via social media/internet Customer Relationship Management in companys Salesforce CRM Daily CRM tasks with lead nurturing and personalized emails Prepare customer satisfaction reports; Requirements: You'll be able to add the most value if you:. -          Experience in B2B sales or customer care -          Experience using SaaS products -          Fluency in English is a must. We offer: -          Very friendly and professional environment -          Competitive salary and commission -          Using the best technology tools in the world (Slack, Intercom, Salesforce and many more) -          Professional growth; Please send your CV in PDF to hr@retent.ly with position name Customer Success Manager in the subject line.

pегион Молдова Кишинёв мун.