Retently, a successful business with offices in Chisinau, Moldova and San Francisco, USA is looking to expand its team by hiring a Customer Success Manager to join our team.
You would be working to acquire new customers, support existing customers and make them become successful by using Retentlys product.
Respond to pre-sales inquiries in a timely manner
Maintain high customer retention, customer satisfaction and monitor customer complaints if any
Analyze customer behaviour and product usage .
Keep records of all Customers suggestions and complaints if any
Use consistent follow-up email templates to onboard and setup new customers
Qualify new users via phone calls/email/social media and schedule product demos
Qualify inbound leads via phone calls/email/social media and schedule calls/demos
Daily lead development with research via social media/internet
Customer Relationship Management in companys Salesforce CRM
Daily CRM tasks with lead nurturing and personalized emails
Prepare customer satisfaction reports;
You'll be able to add the most value if you:.
- Experience in B2B sales or customer care
- Experience using SaaS products
- Fluency in English is a must.
- Very friendly and professional environment
- Competitive salary and commission
- Using the best technology tools in the world (Slack, Intercom, Salesforce and many more)
- Professional growth;
Please send your CV in PDF to firstname.lastname@example.org with position name Customer Success Manager in the subject line.